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To Our Customers
We don't need to tell you about field servicing: you have taken it to a national level and you provide us with the bulk of our work. We do need to let you know who we are, what S.I.R.s is about. We want to be more than just your vendors: we also want to be your friends in business.
Whether you have or have not been a partner in developing our handbook, you are probably wondering what this is about. What is the impact of S.I.R.s on your business? This page is designed to answer any questions you may have and to reassure you that S.I.R.s intends to act towards your benefit and not against it. We want those of you who are using our services to be proud you do: we want you to be assured that you are receiving the best of services for your dollar.
Members of S.I.R.s have taken a pledge to provide you and your clients with top quality field servicing. S.I.R.s has been able to secure a variety of discounts from our vendors, available nationwide, to make doing business more cost effective for us. This enables members to provide you, and ultimately your clients, with the best services possible within the many constrictions that are a part of this industry. We take pride in the services we offer. We are insuring that whether you request a S.I.R.s member to preserve a house, inspect a property, or meet with other business clientele, that the house is truly preserved, the property is currently inspected, you are professionally represented and all requests are completed as promptly as possible. This will make you look better to your client and will provide you with a better field servicing image.
We are fully aware of your importance within the industry. Certainly your clients have far too much to do already: they do not need the additional burden of locating representatives within each little burb and town of the country. That is your job. We in turn rely upon you to provide us with our income and livelihood. Life can be very boring indeed and we've all chosen to be out in the field to spice it up some. We do not want your office job or your duties of quality checking photos and work orders, double checking property descriptions, or pulling your hair out over customer demands and vendor setbacks. No, indeed, we enjoy what we are doing and feel very much at home out in the field.
We would like to make your job a bit easier. We know some of the problems you are encountering and we see first hand some of the work you have paid for. We know quite well that you are having a difficult time trying to locate field reps in particular areas. And that once you do find a rep, you learn the person has no idea whatsoever of how to do the job - after it is done. We understand these frustrations because, in the end, we must deal with them also and they are frustrating us as well. You, however, are there, in an office and first hand training is not your job. We, who are in the field, can get a better grip on this situation which will make both your and our jobs easier
S.I.R.s has developed its own handbook that is distributed to all members. The handbook was created through the cooperative efforts of experienced field reps, national field servicers, and bank personnel. It attempts to take into consideration all government constraints as well as all end-customer desires. The manual is comprehensive to assist the field rep, new or old, in completing all work in a professional and courteous manner, and "according to regs." With S.I.R.s members as your vendor base, you will have less worry, less liability, and less end-customer complaints.
S.I.R.s members truly want to be your "eyes and ears" in the industry. S.I.R.s supplies all members with photo ID's so there will be less friction in the field regarding identity issues. This will make the collecting of information from our sources easier. Preservation members also post notices on all their properties identifying the work as completed by a S.I.R.s member. This is not only to show off our quality work, but also to provide you or any inspector, with a contact source should the work not be professionally completed. This will help all of us curb the numerous problems that are occurring in the field today: issues that are troubling to us, to you, and, especially to your client.
We'd like to tell you about the S.I.R.s rating program. It is designed to help the field rep, the end-customer, and you, the national field servicer, have a better understanding of the entire industry. You are fully aware of reps that call you for payments a day or two after work is completed. This is not reality. Payments take 30 to 60 days. S.I.R.s members understand this cycle and will not be calling for immediate payments. As well, you are fully aware that certain companies have not paid reps. This has been an embarrassment to you, a blight on your clients and a very serious burden on the unpaid reps. Our rating program is designed to help end the nightmares all around. It will let the end-customer see who the better vendors are as well as inform the reps where the credit risks are. The ratings are not based on a few "oh, I like these guys" system. The ratings are scientifically calculated using numerical scales on a wide variety of factors that are industry related. The S.I.R.s ratings are the first comprehensive rating for this industry designed to provide factual information to those needing it.
Hopefully this page has answered some of your questions regarding S.I.R.s and its purpose. Feel free to contact us if more information is desired. Also, feel free to browse the websites of our members to obtain a preview of the quality services you can expect from S.I.R.s members. Remember that our goal is to make your job easier by providing quality services and training in the field. We hope that soon, you will be able to proudly say, "yes, our reps are S.I.R.s."
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